Utilizing technology brings forth some fantastic benefits such as increased productivity, commercial awareness and efficient processes. For the continued and sustainable benefits, it’s important that your network is secure and is prepared for any contingencies. Riverfy’s flexible support and maintenance service provides unlimited and immediate cover for any IT related issue. Our fully qualified team of technicians and engineers are readily available to either deal with the problem through our telephone helpdesk, remote access to your PC or by visiting to your premises. They strategically work through your problem, isolating the root cause and working to not only resolve the issue, but prevent it from occurring again in the future. Our easy accessibility and unparalleled customer support service has helped us create a niche for ourselves in the technical service industry. This is what you can expect by associating with us:
Phone & Email Tech Support
We provide unlimited post sales tech support seven days a week during your work hours via phone and email.
Our management system allows our engineers to take control of network devices and perform remote fixes. This facilitates redressal of more than 80% of your incidents remotely.
Guided and governed by ITIL standards, our 24x7 service desk acts as a single point of communication and connect for all service requests and technological concerns. This ensures reliability, availability and the continuity of IT services within an enterprise.
Our Onsite service programs offer a 4-hour onsite response time option for any mission-critical uptime, hardware installation or any tailored technology solution that will meet your specific business requirements.
We schedule timely backups of your updated data and deletion of the outdated files. This process is monitored and managed by our experts to facilitate successful backups. In addition, restores can also be performed for service requests requiring us to do so.