4 Things You Should Discuss with Potential IT Services Providers in Santa Clara

4 Things You Should Discuss with Potential IT Services Providers in Santa Clara

Many businesses in California have now chosen to outsource IT services in Santa Clara to reduce costs, improve security, minimize risks, and gain access to expert staff. But just because there are a lot of advantages to outsourcing doesn't mean you should jump into it right away. Some providers are more suitable than others depending on your organization's needs, so it's important that you do your research on the following:

1. Cost

Most small and medium-sized enterprises operate on tight budgets, so you must find a provider that can deliver what your organization needs at a reasonable price. But don't let initial quotations from providers discourage you. When you consider the alternative (hiring your own staff, buying and maintaining your own equipment, etc.), the prices quoted by these providers are usually lower. The important thing is for the benefits to outweigh the cost.

2. Subscription Model

Once you've settled on a budget for IT services in Santa Clara, the next thing you should discuss is the subscription model. Do they expect their clients to pay annually, monthly, or as you go? Do you have to pay per device, per user, or per hour? Or are you going to get a package in which all fees are already included? No single choice is better than the others. Again, it all depends on what fits best with your organization.

3. Expertise

Even though many providers offer a wide variety of IT services, different providers have different specializations. Some are better with security while others are better with data management, for example. If your organization has a specific need, look for a provider with proven expertise in that aspect. You'll get not only services from your chosen provider, but also access to their staff's knowledge, which is beneficial for your own staff.

4. Reputation

You look up a seller's reputation when you buy merchandise, so you should do the same thing when assessing providers for your organization. You want to confirm that your chosen provider really has the capabilities they say they have, and the experience in successfully delivering services to clients. It's your assurance that they can do the same for your organization. Also, customer service plays a big role in determining whether or not you'll have a satisfactory experience with a provider, so look for testimonials from satisfied clients.


It's important to discuss these and more with potential providers before you can choose the best one. At Riverfy, we are a trusted provider of IT services in Santa Clara and we will be happy to answer your questions. Contact us today to learn more about our services, including IT support solutions for Santa Clara businesses.